Questions To Ask
Below is a list of five questions to ask when interviewing a home care company.
1. Is your company SC DHEC compliant and licensed?
2. Does your company conduct National Background Checks and routine drug tests on each Caregiver?
3. Does your company Bond & Insure each Caregiver individually?
4. Does your agency answer their phones 24/7 with a live staff member? (In order to assist with the needs of a client, caregiver, or emergency). Verify this by calling the phone number at different times of the day and night to determine if someone answers the phone live.
5. Does your company provide continuous education for their caregivers? (ie. basic care giving, advanced care giving, personal care services, and specialized Alzheimer’s training). Does the agency offer quality checks on the care provided in your home and review the performance of your caregiver? Verify quality by asking for references to call.